Mitra Masoud

Head of Business Development and Operations

Sydney, Australia


  • Improved company operations processes to increase efficiency and achieve business goals
  • Developed HR policies
  • Conducted recruitment, onboarding, and employee training & development programs
  • Maintained strong employee relationships to foster a positive work environment
  • Administered employee benefits and conducted performance evaluations
  • Analysed and reported on operational and talent management metrics
  • Led change management initiatives for organisational improvement
  • Drove company success and growth through effective HR strategies.


  • Master of Business (F&T)
    RMIT University, Melbourne, 2013 – 2014
  • Master of IT Management
    Azad University, 2007 – 2009
  • Bachelor of Business Management
    Tehran University, 1998 – 2000
  • Diploma of Mathematic


  • Prince2 Certified (Project Management)
    PM-Partners, 2018
  • Workplace Health & Safety – (2009)

Mitra Masoud

Head of Business Development and Operations

Mitra is an experienced people-focused leader with a strong financial/business acumen, growth mindset, and commitment to building positive and inclusive cultures.

With over 15 years of experience in Operations, HR, Sales, and Account Management across multiple industries, she has developed a wide range of management skills, including the ability to empower people to reach their full potential, create supportive work environments, and implement effective training and development programs.

Mitra has extensive experience in leading smooth and effective change management initiatives, resulting in successful transitions. She is a self-motivated and supportive manager, with a track record of delivering measurable outcomes, leading transformation, and driving profitability by fostering a culture of ownership, innovation, and collaboration.

Mitra is adaptable, skilled at streamlining processes, and adept at successfully mediating complex conflicts by finding mutually beneficial solutions. She has strong communication skills and the ability to fully engage with a wide range of internal and external stakeholders.